Business Facilitation Measures Completed

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As at March 2023, 114 measures were completed among the 121 business facilitation measures devised in 2020-21. Please click the name of Bureau/Department to see the details of the completed measures.

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Agriculture, Fisheries and Conservation Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Provide a one-stop electronic platform for application of import, export and re-export licences for toothfish items issued under the Conservation of Antarctic Marine Living Resources (Toothfish Catch Documentation Scheme) Regulation (Cap. 635A) by participating in the Trade Single Window (TSW)	Avoiding the need to visit AFCD’s office in person by submitting a licence application, making payment and downloading the electronic licence online via TSW, and allowing the government to save time and cost for processing licence application	Import, export and re-export	Completed
Improving guidance on licence application	To set performance pledge for Dog Licence that licence will be issued within 30 minutes for applications made at Animal Management Centres or inoculation centres after receipt of the necessary documents, payment and the dog is microchipped and vaccine against rabies; and licence will be issued within 30 working days for applications submitted through Veterinary Clinics after receipt of the necessary documents	Enhancing transparency of the licensing process and allowing applicants to choose the service providers (AMCs/inoculation centres/Veterinary Clinics) at their preference having regard to the estimated time required for application for Dog Licence	Animal related trades	Completed
Use of I&T	Enable e-submission for all application forms of the department and the use of iAM Smart for applications requiring identity authentication	Enhancing efficiency and convenience of the application processes, and allowing the Government to save time and manpower resources for handling applications and to minimise human error	Animal related trades	Completed
Use of I&T	Develop an online payment portal to provide e-payment option to the public	Enhancing efficiency and convenience of the application processes, and allowing the Government to save time and manpower resources	Animal related trades	Completed

Buildings Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Streamlining	Streamline the plan approval process for the carrying out minor building works related to suspending air-conditioning plants inside a building under the approval and consent procedure of the Buildings Ordinance (BO) by incorporating such works under minor works item	Facilitating applicants to identify whether such type of minor building works in their premises are not Unauthorised Building Works (UBWs), Streamline the approval of this type of minor buildings works in new development projects and A&A proposals and handling licence applications	Multiple trades	Completed

Civil Aviation Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Develop performance pledges for issuing Production Organisation Approval, covering the time required for issuing acknowledgements of receipt, processing of the applications and issue of approvals	Enhancing the efficiency and transparency of the licensing/regulatory process and increasing the certainty on the time required for obtaining the approvals thereby facilitating the industry in business planning	Aviation related trades	Completed
Improving guidance on licence application	Develop a performance pledge for issuing Design Organisation Approval, covering the time required for issuing acknowledgements of receipt, processing of the applications and issue of approvals	Enhancing the efficiency and transparency of the licensing/regulatory process and increasing the certainty on the time required for obtaining the approvals thereby facilitating the industry in business planning	Aviation related trades	Completed
Improving guidance on licence application	Develop a performance pledge for issuing Hong Kong Parts Manufacturer Approval, covering the time required for issuing acknowledgements of receipt, processing of the applications and issue of approvals	Enhancing the efficiency and transparency of the licensing/regulatory process and increasing the certainty on the time required for obtaining the approvals thereby facilitating the industry in business planning	Aviation related trades	Completed
Improving guidance on licence application	Develop a performance pledge for Approved Maintenance Training/Examinations Approval (HKAR-147 Approval), covering the time required for processing of the application, holding meetings with applicant, assessing submitted documents, arranging audits and interviews with designated post holders, and receipt of all required documents	Enhancing the efficiency and transparency of the licensing/regulatory process and increasing the certainty on the time required for obtaining the approvals thereby facilitating the industry in business planning	Aviation related trades	Completed
Use of I&T	Provide e-services for applications for the Crew Member Certificate (CMC) including e-tracking and e-notification to facilitate end-to-end e-applications in view of the considerable annual transaction volume (as at December 2020, there were about 14,300 CMCs in force which are subject to renewal every 5 years)	Enhancing the efficiency and user-friendliness of the application process by enabling the applicants to submit application forms, track the progress as well as receive notification and CAD to receive the applications via an e-platform	Aviation related trades	Completed

Civil Engineering and Development Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Streamline the requirement of displaying Public Dumping Labels on dump trucks when entering Public Fill Reception Facilities	Facilitating dumping licence applicants for not required to collect Public Dumping Label from Civil Engineering and Development Department	Construction and transportation	Completed
Streamlining	Enhance application form to allow dumping licence application for multiple dumping trucks in one single submission	Reducing the trade’s administrative work on applications required for multiple dumping trucks	Construction and transportation	Completed
Use of I&T	Enhance the Centralised Explosives Licensing and Management System (CELIMS) to provide end-to-end e-services for the concerned licences/permits	Obviating the need for applicants to visit licensing office to collect licences physically, facilitate business by providing end-to-end electronic services, and reduce paper consumption and administrative effort in processing application	Cat. 1 Dangerous Goods industry	Completed

Commerce and Economic Development Bureau

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Sending auto notifications to applicant through the Special Effects Licensing Unit’s computer system for the trade to understand the status of licence/permit applications	Enhancing transparency of the licence/permit application	Film and entertainment industry	Completed

Companies Registry

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Set a published target for registration of a trust company	Providing customers with information on the expected processing time for the issue of the certificates, enhance the transparency of the licensing service and align with the Government’s good practice of setting reasonable performance target on the licensing process	Trust service providers	Completed
Improving guidance on licence application	Set a published target for incorporation of registered trustees corporations	Providing customers with information on the expected processing time for the issue of the certificates, enhance the transparency of the licensing service and aligns with the Government’s good practice of setting reasonable performance target on the licensing process	Trust service providers	Completed
Strengthening support services	Reduce the fees for incorporation of local companies and registration of non-Hong Kong companies if the application is delivered electronically through the e-Registry’s portal	Reducing the costs of setting up of local companies and registration of non-Hong Kong companies in Hong Kong, and promoting use of electronic services	Multiple trades	Completed
Use of I&T	Enhancement of the Integrated Companies Registry Information System (ICRIS) to cater for the issue of certificates of registration as a trust company and certificates of incorporation of registered trustees corporation electronically via the ICRIS if the application is submitted electronically	Obviating the need for applicants to visit the Companies Registry’s office to collect the certificates physically, facilitate business and align with the Government’s initiative to provide end-to-end electronic services	Trust service providers	Completed

Department of Health

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Launch an electronic platform for handling licence applications for Hospital and Day Procedure Centre (DPC) under Private Healthcare Facilities Ordinance (Cap. 633)	Enhancing business-friendliness of the application process by offering an electronic platform for the trade with functions like e-submission and e-tracking service	Private hospitals and Day Procedure Centre	Completed
Regulatory changes	Amend the Pharmacy and Poisons Regulations (Cap. 138A) to streamline the requirement to submit the actual sale packs for pharmaceutical products or substances registration	Streamlining the requirement for submission of the actual sales pack of the product for registration and reducing the compliance cost for the trades	Pharmaceutical Industry	Completed

Education Bureau

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Upload a video on EDB website explaining the application procedures for school registration as an alternative to the monthly briefing session on school registration	Facilitating the applicants to have a better understanding of the school registration procedures since they can view the video clip any time and do not need to attend the briefing session on school registration. The man-hours and staff cost of this office could also be saved as a result of a reduction of the number of briefing sessions to be conducted	Education	Completed

Electrical and Mechanical Services Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Set performance pledges for the applications for registration as gas supply companies	Enhancing the transparency of the licensing process and providing greater certainty to the trades on the time required for applications for registration as gas supply companies	Applicants for registration as Gas Supply Companies	Completed
Use of I&T	Develop an online booking system for making appointments of LPG cylinder wagon examination for applications of permit for the conveyance of LPG cylinders on gas vehicles	Enhancing the convenience of the trade to make appointments for LPG cylinder wagon examination, reduce the overall application lead time and facilitate their business planning	LPG distributor	Completed
Streamlining	Simplify exemption application requirements under the Builders’ Lifts and Tower Working Platforms (Safety) Ordinance, Cap. 470	Saving applicants from re-submitting a full design bundle (i.e. technical data, supporting documents, and manuals) provided that the configuration of the machine remains unchanged after relocation, and avoiding unnecessary paperwork and minimising the overall processing time	Building and construction	Completed
Strengthening support services	Collaborate with the Hong Kong Institute of Construction for organising a certificate course in Builder’s Lift and Tower Working Platform maintenance	Providing additional channel for persons who intend to pursue the industry to acquire the recognised qualification	Building and construction	Completed
Use of I&T	Act as a single contact point in application of design approval for Mechanized Vehicle Parking Systems (MVPS), and refer application documents to the Fire Services Department (FSD) for approval	Facilitating applicants to submit supporting documents once, liaise with a single contact point to address both mechanical and fire safety requirements and shortening overall processing time for design approval with streamlined communication and work processes	Electrical and Mechanical	Completed
Use of I&T	Establish an Advance Booking System for inspection of lifts and escalators for granting resumption permit of the use and operation of a lift or an escalator after major alteration	Facilitating the trade in better planning of their major alteration works to expedite the resumption of lift or escalator operation	Electrical and Mechanical	Completed
Improving guidance on licence application	Review the “Code of Practice for the Electricity (Wiring) Regulations” under the Electricity Ordinance (Cap. 406), and publish a new revision with updated requirements and guidance for complying with the requirements of the Regulations	Facilitating the trade’s compliance with the requirements under the Regulations, thereby ensuring electricity safety	Electrical and Mechanical	Completed
Strengthening support services	Set up regular meetings with the trade on new initiatives of the Mandatory Energy Efficiency Labelling Scheme to facilitate collaboration and discussion	Fostering communication on latest development of the labelling scheme, in order to achieve common consensus earlier and engaging the trade in implementing the initiatives	Electrical and Mechanical trades	Completed
Use of I&T	Apply laser methane detector for gas leakage detection	Strengthening the safety awareness of the trade to gas risers’ safety inspection. Facilitating EMSD’s inspectors to carry out gas leakage detection on external gas risers to ascertain the safety condition during the audit inspection and investigation work	Multiple trades	Completed
Improving guidance on licence application	Develop a Chatbot for answering enquiries related to EMSD regulatory services	Facilitating enquirer to obtain information about the Regulatory Services of EMSD more conveniently and efficiently. Providing an efficient and effective means to answer enquiries about the Regulatory Services of EMSD and creating a positive image of government on using advanced IT technology	Multiple trades	Completed
Use of I&T	Enhance Amusement Rides Management System (ARMS) to provide end-to-end e-licensing service	Enhancing transparency, convenience and efficiency of licensing services	Amusement facilities	Completed
Use of I&T	Enhance Lift/ Escalator Ordinance System III to provide end-to-end e-licensing service	Enhancing transparency, convenience and efficiency of licensing services	Lift and escalator trade	Completed
Use of I&T	Set up a central online portal for to provide e-form/e-submission and e-payment for 12 licences	Enhancing convenience and efficiency of licensing services	Electrical and Mechanical	Completed
Use of I&T	Enhance Integrated Gas Safety Enforcement System (IGSES) to provide end-to-end e-licensing service	Enhancing transparency, convenience and efficiency of licensing services	Electrical and Mechanical	Completed
Use of I&T	Enhance Builders’ Lifts Management System to provide end-to-end e-licensing service	Enhancing transparency, convenience and efficiency of licensing services	Builder’s lift and tower working platform trade	Completed
Use of I&T	Adopt Radio Frequency Identification (RFID) technology to enhance security and tracing on exhibits collected for investigation and enforcement work on Electrical Products (Safety) Regulation (Cap. 406G)	Enhancing the accuracy and transparency of the investigation work on non-compliant household electrical products supplied in Hong Kong to contribute a positive image of EMSD’s enforcement works to the trade, enhancing the traceable control, and securing the chain of evidence for seized exhibits	Multiple trades	Completed
Strengthening support services	Provide more information of registered vehicle maintenance workshop to public (e.g. workshop location, type of services provided, types of vehicles serviced, opening hours, etc.)	Providing a promotion platform for registered vehicle maintenance workshops, promoting the Voluntary Registration Scheme to public, and motivating vehicle maintenance workshop owners to join the scheme	Vehicle maintenance	Completed
Strengthening support services	Establish an online learning platform for Registered Vehicle Mechanics (RVMs) to fulfil the Continuing Professional Development (CPD) requirements on renewal of registration	Facilitating RVMs to gain CPD hours at anytime and anywhere and meet the requirement of registration renewal	Vehicle maintenance	Completed
Improving guidance on licence application	Review and update the Code of Practice for Amusement Rides to align with prevailing international practice	Facilitating the trade to comply with the requirements of design and acquisition of approval and permits under the Code of Practice for Amusement Rides, and reducing applications that does not meet the standard	Amusement facilities	Completed
Strengthening support services	Enhance online learning platform for Registered Electrical Workers (REWs) to fulfil the Continuing Professional Development (CPD) requirements on renewal of registration	Facilitating the REWs to fulfil the CPD training requirements so as to enhance the standard of REWs, and streamline the REW renewal process	Electrical and Mechanical	Completed
Use of I&T	Develop a plug-in tool using Building Information Modelling (BIM) technology for lighting design to benefit trades on fulfilling the requirements on lighting installation as stipulated in the building energy code under Buildings Energy Efficiency Ordinance, Cap. 610	Shortening the time required to extract information from drawings and calculations in preparing the EE-LG form for submission, and reducing workload in checking the submitted documents	Building and construction	Completed

Environmental Protection Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Develop a performance pledge for processing applications for exemption from using compliant fuel in marine vessels under the Air Pollution Control (Fuel for Vessels) Regulation	Enhancing the transparency of the application process and providing customers with information on the necessary documents to be submitted in the application	Maritime/Shipping	Completed
Use of I&T	Develop an online notification system to facilitate holders of Construction Noise Permits (CNP) to make advance notification of the commencement of the essential construction work as required under the CNP condition	Saving the administrative efforts of both the trade and the Government in preparing and processing advance notification submissions	Building and construction	Completed
Use of I&T	Develop an online notification system to facilitate contractors to notify the Environmental Protection Department of the emergency road works under the Emergency Excavation Permits	Saving administrative efforts of both the trade and the Government in preparing and processing of notification submissions	Building and construction	Completed
Improving guidance on licence application	Develop a performance pledge for issuing Permit for Import of Scheduled Chemicals	Enhancing the transparency of the application process and providing customers with information on the expected duration for granting the permits	Multiple trades	Completed
Improving guidance on licence application	Develop a performance pledge for issuing Permit for Use of Scheduled Chemicals	Enhancing the transparency of the application process and providing customers with information on the expected duration for granting the permits	Multiple trades	Completed
Use of I&T	Enhance the e-application system for Marine Dumping Permit to enable e-payment function	Saving the time and cost of the trade in submitting applications	Building and construction	Completed
Improving guidance on licence application	Develop a performance pledge on the time required for obtaining an Open Burning Permit	Enhancing the transparency of the application process and providing customers with information on the expected duration for granting the permits	Multiple trades	Completed
Use of I&T	Develop an online platform for the application of Certificate of Approval of Installation/Alteration of Furnace/Oven/Chimney, Open Burning Permit and Licence for Conduct of a Specified Process	Enhancing business-friendliness of the application process by offering an electronic platform for the trades to make submissions online at any time	Multiple trades	Completed
Improving guidance on licence application	Develop a performance pledge for application for the specified process under Air Pollution Control Ordinance (Cap. 311), covering the time required for providing comments on the adequacy of the submitted information and issuing licences	Enhancing the transparency of application process and allowing applicants to have greater certainty on the time required for getting licences	Building and construction	Completed
Use of I&T	Enable e-tracking and issuance of e-certificates for Vehicle Exhaust and Noise Emissions Type Approval, Vehicle Emission Compliance Certificate and Exemption under the Air Pollution Control (Vehicle Design Standards)(Emission) Regulations (Cap. 311J) and Noise Control (Motor Vehicles) Regulation (Cap. 400I)	Enhancing the transparency, convenience and efficiency of licensing services	Vehicle importers	Completed

Fire Services Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Streamlining	Introduce a pre-vetting mechanism and a new application form for application for Approval of Portable Equipment and Acceptance of Fire Service Installations and Equipment and Fire Safety Products	Enabling the applicants to better understand the application requirements by providing comments, hence improving the quality of submissions and enhancing the efficiency of the application processing	Fire Services Installation Trade	Completed
Streamlining	Granting Fire Services Certificate for Temporary Places of Public Entertainment Licence involving temporary structure(s) in Theme Parks and Attractions with validity period across the whole event period	Saving the operating cost and administrative efforts of the trade in renewing the Certificate every month; securing a higher degree of stability to the trade in operating their business	Theme Parks and Attractions	Completed
Improving guidance on licence application	Introduce annual inspection (AI) checklists for fire hydrant/hose reel systems and supply tanks to list out the items to be checked during annual inspections so as to meet the requirements of the FSD	Facilitating the trade in understanding the standard and requirements of AI, enhancing the efficiency of annual inspections	Registered Fire Service Installation Contractors (RFSICs)	Completed
Strengthening support services	Streamline the procedures of making minor amendments of Fire Service Installations (FSI) Plans subsequent to FSI Acceptance Inspection of New Buildings	Enhancing customer-friendliness and approval efficiency	Building and Construction	Completed
Streamlining	Provide parallel processing of licence related inspection in the course of FSI acceptance inspection	Facilitating the trade by shortening the overall processing time	Building and Construction	Completed
Strengthening support services	Provide e-platform to conduct online conferences and briefing sessions to the trade and upload the content to FSD website for trade’s reference	Enhancing communication with the trades on fire safety information	Multiple Trades	Completed
Streamlining	FSD will submit the essential information regarding renewal of general restaurant licence, light refreshment restaurant licence and factory canteen licence [e.g. date of issuance of “No Objection Letter to Licence Renewal”] to FEHD via electronic means	Enhancing efficiency for the licence renewal	Food Trade	Completed

Food and Environmental Hygiene Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Provide e-payment service for new application of other Trade Licences and Temporary Absence of Liquor Licensee	Enhancing the efficiency and convenience of the application process	Multiple Trades	Completed
Streamlining	Process application for Restaurant Licence and its associated Bakery Licence concurrently within the same premises	Saving administrative efforts of the trade and the Government in processing applications	Food Trade	Completed
Use of I&T	Develop Phase 2a of the Food Trader Portal to facilitate online application for Import Permission for milk and frozen confections	Providing a more user-friendly and efficient way in submitting applications and enhancing efficiency of the application processing	Food Trade	Completed

Highways Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Enhance the Excavation Permit Management System (XPMS) to adopt multiple web browsers support	Enhancing convenience by enabling the trade to use XPMS through different web browsers	Utility Companies	Completed

Home Affairs Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Develop a new performance pledge for new application for Clubhouse Certificate of Compliance Transparency, aiming at notification of application result within 35 working days upon receipt of the report of completion of the required upgrading works	Enabling a more transparent processing and allowing applicants to have greater certainty on the time required for getting the certificate	Clubhouses	Completed
Regulatory changes	Introduce a set of standard requirements of demountable cladding or equivalent approach to applicable drainage works for new guesthouse licences	Facilitating early attention to drainage defects and seepage problems as well as easing future inspections and maintenance works	Guesthouses	Completed
Streamlining	Relax document submission requirements for conducting minor works of low complexity (Class III Minor Works) for hotels, guesthouses, clubhouses and bedspace apartments	Saving the time and efforts by the applicants in preparing supporting documents and by the Home Affairs Department in vetting these supporting documents	Hotels, Guesthouses, Clubhouses, Karaoke Establishments & Bedspace Apartments	Completed
Improving guidance on licence application	Strengthening sample descriptions of the playing methods for licence applications for Amusements with Prizes Licence	Enhancing the quality of applicants’ submissions, hence reducing the need for rectifications and re-submissions which enable smoother processing of the applications	Family amusement centre	Completed

Hong Kong Police Force

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation Streamlining
Use of I&T	Provide e-licence services for application for arms licences	Saving applicants’ time and administrative effort in submitting applications and enhance the efficiency of processing applications	Arms-related trades	Completed
Use of I&T	Enable e-submission and e-approval functions to facilitate re-application for Uniform Permits for Location Filming	Saving applicants’ time and administrative effort in submitting applications and enhance the efficiency of processing applications	Film and entertainment industry	Completed

Inland Revenue Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Develop an online appointment booking system for Business Registration Office counter services	Allowing business operators to make appointments online for using the counter services at the Business Registration Office at their preferred dates and time slots	Multiple trades	Completed
Use of I&T	Adopt iAM Smart as an authentication means for the use of e-services	Providing a new authentication means for business operators to use e-services	Multiple trades	Completed
Strengthening support services	Waive business registration fees for one year for business registration certificates and provide concessionary refunds to eligible businesses	Reducing the operating cost of businesses	Multiple trades	Completed

Labour Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Conduct feasibility study on introducing e-payment methods for “e-Services for EAs”	Enhancing customer-friendliness and efficiency of “e-Services for EAs”	Employment agencies	Completed

Lands Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Streamlining	Streamline development control measures to facilitate submission of building plans with clearly delineated technical definitions/approval standards under Design, Disposition and Height Clause under Lease	Enhancing the transparency and certainty of the processing of development proposals	Property development	Completed
Streamlining	Streamline the approval process for “Provision of car parking and loading/unloading spaces” clauses under Lease” to facilitate submission of building plans	Saving the time and efforts of the trades in preparing building plans and of the Lands Department in vetting these building plans	Property development	Completed
Use of I&T	Develop Map Application Programming Interface to provide free and up-to-date web mapping service to the public	Saving the time and cost of the trades in procuring and acquiring up-to-date digital maps	Multiple trades	Completed
Streamlining	Streamline development control measures to facilitate submission of building plans with aligned practice in Gross Floor Area accountability amongst Buildings Department, Lands Department and Planning Department	Ensuring consistency in approval of building plans	Property development	Completed

Land Registry

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation Streamlining
Use of I&T	Implement Phase 2 of the e-Channel for the eAlert Service for Authorized Institutions (AIs) under the Banking Ordinance (Cap. 155) to extend the online submission service to other service applications and more user functions (including maintenance of account information and payment by e-Cheques)	Providing greater security and convenience for AIs in submission of service applications and enhancing the operational efficiency of both the AIs and the Land Registry	Financial services	Completed

Leisure and Cultural Services Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation Streamlining
Use of I&T	Provide an e-licence option for applications for Places of Amusement Licences	Saving the time and cost of the trades in collecting licences and enhancing the efficiency of issuing licences	Billiard establishments, public bowling-alleys and public skating rinks	Completed
Streamlining	Relax the specification of movable furniture items on layout plans for the Places of Amusement Licence	Reducing the need for alteration applications hence saving the administrative efforts of both the trades and the Government in the processing of applications for alteration	Billiard establishments, public bowling-alleys and public skating rinks	Completed

Marine Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation Streamlining
Improving guidance on licence application	Develop a performance pledge for issuance of Documents of Compliance	Enhancing the transparency of the licensing process to facilitate the trade in business planning	Maritime/Shipping	Completed
Use of I&T	Enhance the Licensing and Survey of Local Vessels System to provide end-to-end e-licensing services	Allowing the trade to submit applications, make payment, track progress and collect licences online anytime anywhere, saving the time and cost of the trade in acquiring a licence and enhancing the efficiency, transparency and convenience of licence application	Maritime/Shipping	Completed
Use of I&T	Enhance the Electronic Business System to provide an e-form Submission Portal to allow the public to submit applications without the need for user registration	Enhancing the user-friendliness of the application process by offering a one-stop portal for the public to make submission online at any time	Maritime/Shipping	Completed
Use of I&T	Enhance the Vessel Traffic Services Information System to provide e-submission, e-payment, e-tracking and e-licensing services	Allowing the trade to submit applications, make payment, track progress and collect licences online anytime anywhere, saving the time and cost of the trade in acquiring a licence and enhancing the efficiency, transparency and convenience of licence application	Maritime/Shipping	Completed
Improving guidance on licence application	Develop a performance pledge for issuance of Passenger Ship Safety Certificates	Enhancing the transparency of the licensing process to facilitate the trade in business planning	Maritime/Shipping	Completed
Improving guidance on licence application	Develop a performance pledge for issuance of International Load Line Certificates	Enhancing the transparency of the licensing process to facilitate the trade in business planning	Maritime/Shipping	Completed
Improving guidance on licence application	Develop a performance pledge for issuance of International Tonnage Certificates	Enhancing the transparency of the licensing process to facilitate the trade in business planning	Maritime/Shipping	Completed
Improving guidance on licence application	Develop a performance pledge for issuance of Safety Management Certificates	Enhancing the transparency of the licensing process to facilitate the trade in business planning	Maritime/Shipping	Completed
Improving guidance on licence application	Develop a performance pledge for issuance of International Ship Security Certificates	Enhancing the transparency of the licensing process to facilitate the trade in business planning	Maritime/Shipping	Completed
Use of I&T	Enhance the Local Vessel Port Formality System to provide e-submission, e-tracking, e-payment and e-licensing services	Allowing the trade to submit applications, make payment, track progress and collect licences online anytime anywhere, saving the time and cost of the trade in acquiring a licence and enhancing the efficiency, transparency and convenience of licence application	Maritime/Shipping	Completed
Use of I&T	Enhance the Ships and Seafarers Registration System to provide e-submission and e-tracking service for application for Certificates of Registry	Allowing the trade to submit applications and track application progress online anytime anywhere, saving the time and cost of the trade in making a licence application and enhancing the efficiency, transparency and convenience of licence application	Maritime/Shipping	Completed

Office of the Communications Authority

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Develop a performance pledge for application for Unified Carrier Licences	Enhancing the transparency of the application process and providing applicants with greater certainty on receipt of the applications by the authority thereby enabling provision of better licensing services	Telecommunications	Completed
Regulatory changes	Streamline the arrangements for filing and publication of interconnection agreements for the telecommunications services provided by the licensees of Unified Carrier Licences	Reducing the compliance cost and administrative burden of the licensees	Telecommunications	Completed
Regulatory changes	Relax the requirements on real property advertising in domestic television programmes or sound broadcasting	Reducing the compliance burden on the licensees	Broadcasting Industry	Completed
Regulatory changes	Relax the requirements on inserting advertising materials in television programmes covering sports and live events	Enabling the licensees to broaden the source of advertising income	Broadcasting Industry	Completed
Regulatory changes	Relax the broadcast hours of mature programmes for domestic free television	Providing the licensees with more flexibility in programming	Broadcasting Industry	Completed
Improving guidance on licence application	Develop a performance pledge for application for Space Station Carrier Licences	Enhancing the transparency of the application process and providing applicants with greater certainty on receipt of the applications by the authority thereby enabling provision of better licensing services	Telecommunications	Completed
Improving guidance on licence application	Develop a performance pledge for application for Outer Space Licences	Enhancing the transparency of the application process and providing applicants with greater certainty on receipt of the applications thereby enabling provision of better licensing services	Telecommunications	Completed

Official Receiver's Office

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Provide online application for Certificate of Non-Bankruptcy	Enhancing customer-friendliness and efficiency of application processing	Members of the public	Completed

Planning Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Promulgate the assessment criteria for considering planning applications for solar photovoltaic system	Enhancing trades’ understanding of the considerations of the Town Planning Board to facilitate their preparation of planning applications	Land development	Completed
Streamlining	Make the full set of submissions of planning applications available online for public inspection	Easing the trades’ burden of producing voluminous hard copies and CD/DVD ROM copies of application submissions for public inspections	Land development	Completed
Regulatory changes	Revise Town Planning Board Guidelines No. 34C to relax the time restriction on submission of applications for renewal of planning permissions where circumstances justify	Enhancing the flexibility for submission of renewal applications to facilitate the trade in project planning	Land development	Completed

Security Bureau

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Provide online registration for e-billing service on MyGovHK for Security Company Licence	Enhancing efficiency and convenience of registration for e-payment service	Security and Guarding services	Completed

Social Welfare Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Improving guidance on licence application	Publish a new edition of “Code of Practice for Residential Care Homes (Elderly Persons)” and “Code of Practice for Residential Care Homes (Persons with Disabilities)” (CoPs) with updated requirements and provide updated templates to facilitate operators to formulate “Individual Care Plan” and develop guidelines on escort service	Facilitating the trade in understanding and complying with the new requirements of the CoPs	Welfare	Completed
Strengthening support services	Provide reference packages to operators of newly licensed RCHEs and RCHDs and organise sharing sessions for staff of RCHEs and RCHDs who newly joined the industry	Facilitate operators of newly licensed RCHEs and RCHDs and staff of RCHEs and RCHDs who newly joined the industry to grasp the updated information pertinent to licensing and regulation of residential care homes	Welfare	Completed

Trade and Industry Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Provide end-to-end e-services (including e-submission, e-processing, e-tracking and e-approval) to facilitate the trade in applying for Authorisation for Delivery of Rice	Enhancing efficiency and convenience of applications	Rice Trade	Completed

Transport Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Adopt “iAM Smart” to existing online services for Phase 1 and enhance the services to facilitate submissions for renewal of Full Driving Licence such as issuance of email alert of resubmitting supporting documents to applicants	Facilitating applicants to use the online services by providing a user-friendly means of authentication and reducing the time required for processing application submissions	Transportation	Completed
Use of I&T	Send notification emails to alert registered vehicle owners to take precautionary actions in case a Certificate of Particulars of Vehicles has been issued	Providing better protection of privacy for registered vehicle owners by making them aware of any disclosure of their personal data to a third party	Transportation	Completed
Streamlining	Issue a new Passenger Service Licence Certificate (PSLC) to cover both scheduled and non-scheduled service endorsements for Non-Franchised Public Buses	Eliminating the need to apply for an additional PSLC for the same Non-Franchised Public Bus providing both non-scheduled and scheduled services, hence saving the time and cost of the trade in the submission of applications and enhancing the efficiency of processing applications	Transportation	Completed
Streamlining	Obviate the requirement for applicants with disabilities to submit approval letters to prove physical fitness for driving vehicles when applying for driving tests	Saving the effort of the applicants in preparing supporting documents	Transportation	Completed
Use of I&T	Adopt “iAM Smart” to existing online services for Phases 2 and 3	Facilitating applicants to submit their applications online without the need to visit and queue at licensing offices by providing a user-friendly means of authentication	Transportation	Completed
Use of I&T	Develop a real-time arrival information system for green minibus	In addition to the main purpose of facilitating passengers’ trip planning, enabling the GMB operators to make use of the data for fleet management with a view to improving the operational efficiency, while the government can make use of the data for transport planning, traffic management and complaint handling	Transportation	Completed
Use of I&T	Replace paper driving test forms with tablets to record test results	Shortening the processing time for issuance of driving licences	Transportation	Completed

Water Supplies Department

Nature	Description of Business Facilitation Measure	Expected Benefits	Affected Trade	Implementation status
Use of I&T	Set up an e-submission platform and more dedicated teams for receiving and handling applications for water supply for catering business, barber & beauty shops, laundries, as well as premises with simple plumbing systems	Enhancing the efficiency and convenience of the application process by allowing the applicants to submit applications electronically round-the-clock and shortening the processing time thus facilitating early availability of water supply	Multiple trades	Completed

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Last review date: November 2023

Business Facilitation Measures Completed

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